Dynamics of Interpersonal Communication

1. Facts: are both people communicating about the same set of facts? Try to separate the facts from thoughts or feelings.

2. Interpretations, Thoughts or Perceptions: Each person interprets a fact differently based on their belief system, personality, values and experience.

3. Feelings: how we are feeling, our current mood and frame of mind, etc can sub-consciously affect decisions and thoughts.

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4. Intentions, Needs or Wants: hidden agendas; are we looking for comfort, clarification, information or simply a chance to interact? We judge ourselves on our intentions.

5. Actions: choice of words (is the intent to create harm?) + tone of voice + non-verbal speech = body language, posture, eye contact, facial expressions, etc.

"The medium is the message" => the way the message is delivered is the message itself.

6. Self: The communication centre, which includes the issue, topic or conflict at hand, has been "filtered" by the facts, interpretations, thoughts, feelings, intentions, and choices of behaviour / actions.